There's an app for that! The ITEL speeds up productivity.

3/20/2019 (Permalink)

The ITEL app at work!

Technology is helping save time, money, and energy in more ways all the time.

SERVPRO of Black Hawk County is thankful for the advances it has brought to us in determining replacement costs for carpet and pad after a water loss. The ITEL app is one more way we are implementing to help reduce stress for customers and insurance agencies alike.

Previously, our office administrator, Lisa, would cut the samples to the correct size, bag them up, and ship them to Florida. A specialized company there would evaluate the sample and send back results for the adjuster and insurance company to settle on reimbursement. With mailing, the risk of losing samples, coupled with the wait time, evaluation and then reporting, took weeks. This process made restoring a customer’s home or business lengthy.

Now, after cutting carpet and pad samples to the correct size, our job coordinator, Nikki, can simply use the ITEL app to submit a test for the claim in a matter of minutes. Results are provided in 30 minutes or less. The app is so easy and convenient; it does not require education or prior experience with these materials. It guides you with step by step pictures and videos for user ease.

Another bonus is the ITEL app communicates to the insurance company itself! The whole process eliminates the lengthy wait and speeds up decision making.

SERVPRO of Black Hawk County is thankful technology is helping us get your home or business back together so quickly!